Debit & Credit Card Help

Need help with your Debit Card?

Call us for support during office hours (Monday-Friday 7 a.m. - 7 p.m.; Saturday 8 a.m. - 2 p.m.) or call one of the following numbers for assistance.

• Set a PIN: 1-888-886-0083
• Card Activation: 1-800-631-3197
• After-Hours Fraud Detection: 1-888-918-7313 or 727-572-8822 for International Calls. A trained representative will walk you through the steps to report fraud and protect yourself.
• Lost / Stolen Card Support:
  • During business hours, call the credit union directly at 1-800-872-6358.
  • After hours, on weekends or holidays, call 1-866-652-7166 or 727-299-2449 for International Calls.

Need help with your Credit Card?

Call us for support during office hours (Monday-Friday 7 a.m. - 7 p.m.; Saturday 8 a.m. - 2 p.m.) or call one of the following numbers for assistance. 

• PIN Change: 1-888-886-0083
• Card Activation: 1-800-631-3197
• Make a Payment: 1-866-605-6183 or click here for directions on how to pay online. 
• After-Hours Fraud Detection: Call 1-855-553-4290. A trained representative will walk you through the steps to report fraud and protect yourself.
• Traveling Out of State? Notify us here. 
• Lost/Stolen Card Reporting: 
  • Online: Log in to TCCU Online, click on Credit Card and select Lost/Stolen. You'll follow the prompts to report your card lost or stolen and replace your card. 
  • Phone: Call 1-866-605-6183 and a Visa representative will work with you to notify the appropriate parties and replace your card. If out of the country, call collect at 727-299-2449.

Pro Tip: If you've misplaced your credit card, lock it! This will prevent anyone from using it, but will allow you to continue to use that same card if you find it again in the near future. Log in to TCCU Online, click on Credit Card and click on the green lock icon on the image of the card you'd like to lock. When you find the card again, you'll unlock it the same way.