How to Close Your TCCU Online Account

Closing your TCCU Online account will remove your ability to access your accounts online or through the mobile app. It will not close your actual accounts. For help closing your credit union accounts or membership, give us a call at 1-800-872-6358.

By submitting this request, the membership associated with the TCCU Online profile will be unenrolled from the eStatement program and reverted to paper-mailed statements. As a result, the membership will be subject to a $3 monthly paper statement fee.

If you are planning to close your TCCU Online account, here are some important steps to follow:

1. Download all eStatements before requesting the deletion.
2. Cancel any scheduled or recurring Bill Pay or Pay a Person transactions.
3. Cancel any scheduled or recurring Zelle® transfers.
4. Make sure your address is up to date with Town & Country Credit Union, as statements will be mailed to you after the deletion.
   

Please note that access to the following products and features will be removed when you deactivate your TCCU Online account:

• eStatements: Your statements will now be mailed to your address on file and will be subject to a $3 monthly paper statement fee. 
• Star Rewards: Checking account holders signed up for Star Rewards will no longer receive their monthly rewards since eStatements is a requirement for the program. 
• Person-to-Person Transfers: You will no longer be able to use Zelle® or Pay a Person.
• Online Bill Pay: You will no longer have access to Online Bill Pay.
• Alerts: Any alerts set up through TCCU Online will stop working once the account is closed.